Privacy Policy

The information provided to us at the time of registering will be used by Avalon only, and will not be given to any other company, individuals or third parties.

Your information will be used by Avalon for internal sales administration, payment authorisation in conjunction with Paypal and to keep you informed about new products and offers. If you do not wish to receive this information, please unsubscribe from the website by sending an email to

However no data transactions over the internet can be guaranteed to be totally secure. As a result, whilst we strive to protect your personal information, we cannot ensure or warrant the security of any information which you send us and you do so at your own risk.

You agree that you do not object to us contacting you for any of the above purposes.

We reserve the right to access to disclose individually identifiable information to comply with applicable laws and lawful government requests, in the likely event of illegal activity, or to  operate our systems properly or to protect ourselves or other users.

If you have any questions or complaints about the following please email

Terms and conditions


a.       All contracts of online sales made by Avalon shall be deemed to incorporate these terms and conditions, which prevail over any other terms.

b.      By submitting an order, you are making an offer to purchase goods which, if accepted by Avalon, will result in a binding contract; you will receive an order confirmation email. All orders are subject to acceptance and to availability of the goods ordered. We are entitled to refuse any order placed by you until we have expressively accepted it. This may happen, for example, if an item is not in stock or is otherwise unavailable. We will inform you of any cancellation as soon as possible following receipt of your order.

c.       You undertake that all details you provide to us for the purpose of purchasing goods offered on our website are correct.


We reserve the right to change prices without prior notice

Delivery, title and risk

Any date stated for delivery is an estimate only. Avalon makes every effort to dispatch goods on time, but does not except liability for failure within the stated time.

If Avalon is unable to dispatch your order within 28 days of the date ordered, you will, as your sole remedy, be entitled to cancel the order and require any monies paid to Avalon in respect of that order to be refunded. In order to cancel, you must send written notice of cancellation to us after the 28 day period, but before delivery of the goods or notification from us that the goods are ready for delivery or have been dispatched. Where part of an order has been dispatched within 28 days only the undelivered items may be cancelled.

Avalon does not except liability for shortages or damage to deliveries unless you notify me of the shortage or damage in writing, or email within 4 days of receipt of the delivery and return the goods within 7 days of receipt.

Delivery is deemed to take place when the goods to your stated address. Ownership of the goods, all risk associated with the goods including loss, breakage and damage and all other risk shall pass to you on delivery.


Payment can only be accepted by Paypal or cash on collection

You confirm that you are entitled to pay using the Paypal account details supplied to us.

Product specifications

Goods advertised are the items on sale, other than bespoke items.

Warranties and returns

Avalon is committed to providing our customers with the highest quality products and service. However, as some of the products are handmade, some items may be found to be faulty or defective. In such cases, we offer a refund if we are notified of the defective goods within 4 days of delivery and the goods are returned within 7 days.

In the event that Avalon agrees to make a refund it will be made as soon as possible but in any event within 30 days, provided that the goods are returned and are in the same condition as they were delivered to you.

Customers are responsible for returned goods until they reach us. Insured trackable postage is advised.


Any information you provide us with is in total confidence and we do not pass your details on to other business, companies or third parties.

Errors and omissions

Avalon makes every effort to ensure that any prices and descriptions quoted on the website are correct and accurate. However is inevitable that mistakes will occasionally occur. In the case of an error of omission that has an effect on a customers order, we will contact the customer to inform them of the error and include the correction in the invoice.

Limitations on Liability

       These provisions set out our entire financial liability to you in respect of any breach of these conditions, any use or resale by you of        the goods, and any representation, statement or tortuous act or omission including negligence arising under or in connection with          this agreement.   

      Photographs of goods are as accurate as we can get them, but due to variations in colour and the nature of the digital image, goods m       may vary slightly in colour from those displayed on your computer monitor.

      All warranties, conditions and other terms implied by statute or common law (save for the conditions implied by section 12 of the          Sale of Goods Act 1979) are excluded to the fullest extent permitted by law.

Avalon shall not be liable to you for loss of profit, loss of business, or depletion of goodwill in each case whether direct, indirect or consequential, or any claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this Agreement.

Subject to the provisions of this clause above, Avalon total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this Agreement, shall be limited to the price of the goods supplied under this Agreement.

Nothing in these conditions excludes or limits our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation or for any matter for which it would be illegal for us to exclude or attempt to exclude our liability.


Nothing in these terms and conditions affects your statutory rights.

If any provision in this Agreement is held to be invalid or unenforceable, it shall be deemed severed from the Agreement and this shall not affect the validity or enforceability of the remaining provisions.

Any waiver of a breach of this Agreement must be in writing

Any variation of this Agreement must be in writing and signed by Paula Van Haarlem (owner)

The headings are for convenience only and shall not affect the interpretation of this Agreement.

Any notices given under this Agreement shall be in writing and sent: first class pre-paid post to the last known address of the party; or

by fax to their last known fax number; or

by e-mail to the last notified e-mail address of the party.